Keep Cool & Follow Us
General return policy:
Coolpad appreciates the value of your feedback and wants you to be catalyzing your business with us. If you are not satisfied with Coolpad product(s), you have the option to return the item within 30 calendar days from the date of purchase/order for a full refund. Expect a refund with the payment method you originally used for purchase within 10 business days upon us receiving and verifying your returned product(s). Eligible filed returns for refund must be in the similar to the purchased original condition. All accessories must be included in the original packaging with the return. Shipping costs are the responsibility of the customers of the returned items.
Please provide a proof of purchase to Coolpad in order to receive warranty service at no repair/replacement charge. Charges apply for the expiration of the warranty.